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A five person firm advising other small businesses

You already solved this. In 2023. Somewhere.

Turning years of decks and notes into something the whole firm can ask questions of.

Firm playbook3 apps connected

We are pitching a furniture retailer with slow stock. Find past engagements like this and tell me what worked and what did not.

Past project reportsCall notesThe new client brief
  1. Claudefinds past projects with the same problem
  2. Geminiquestions whether each one really applies
  3. Codexbuilds a searchable list of past work
You get

Playbook: slow stock

  • Bundle offers beat blanket discounts in 2 of 3 cases
  • Staff incentives failed without weekly numbers
  • See: Harbour Home project, final report
How this job looks in a Luminair session. Illustration with sample content.
The problem

A new client describes their problem and you feel it straight away: you have seen this before. A retailer, two years ago, almost the same situation. The work was good. It is in a slide deck, in a folder, on a laptop that belongs to someone who has since left.

Try it yourself in Luminair

Six steps. No setup beyond the AI plan you already have.

  1. 1

    Install Luminair and sign in

    Download Luminair and open it. Go to Settings → Models → Add account and sign in with an AI plan you already pay for, like Claude, ChatGPT or Gemini.

  2. 2

    Make a folder for this job

    In the sidebar, choose New folder… and name it “Firm playbook”. Then choose New session in this folder. Everything for this job stays together.

  3. 3

    Bring the information in

    You need: past project reports, call notes and the new client brief. Connect Fathom, Zoho CRM and Asana in Settings → Connectors, or export the files and drag them into the chat.

  4. 4

    Ask for the result

    Paste this into the session, or say it in your own words:

    We are pitching a furniture retailer with slow stock. Find past engagements like this and tell me what worked and what did not.
  5. 5

    Get a second opinion

    Pick a different model in the model picker and ask it to check the first answer:

    For each past project listed, is it really similar, or only on the surface?
  6. 6

    Make it repeat

    Open Flows → New and add the steps: Read this month's new client notes → Pull out problems, approaches and results → Update the shared playbook. Choose when it runs, like every Monday at 09:00. Nothing is sent or changed until you approve it.

How it plays out

Work where it is remembered

Give each client a Project Folder. Interview notes, transcripts, drafts and the final report all live there, and the useful conclusions go into Journal as you work.

Build the playbook as you go

A scheduled Flow reads what was added this month and updates one shared playbook: the problem, what you tried, what worked, what did not.

Ask the firm, not a person

Starting a new engagement, ask for similar past work. You get a summary with pointers back to the original notes, so you can check the detail yourself.

You stay in charge

Client confidentiality is yours to set. Keep each client in its own folder, and share only the lessons you choose with the wider team.

The tenth engagement is faster than the first, and the person who joined last month can answer like someone who has been there for years.

Sign in with the AI plan you already have and start with this job.

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